We understand our Client’s spend millions on attracting and retaining customers. To ensure your customer-facing team understand they play a pivotal role in whether or not your customer judges the experience with your brand a positive one, CDM Contact’s end-to-end Customer Experience audit furnishes your management team with data and evidence that allows you to shine a light on any area of over or underperformance.
It’s All About
The Experience.
Our Mission
- Maximise our client’s brand image through the creation of a positive contact experience.
- Develop insightful strategies, tailored to our clients specific needs and considerate of budget.
- To add value through continuous innovation and a high quality service offering.
Measurement of the
Customer Experience.
In today’s world of apps, helplines and outsourcing it’s often someone else’s employee who handles your customers and you entrust to deliver your brand message. CDM Contact specialise in measuring the customer experience your representatives deliver to your customers by phone, email, live chat or letter. We demonstrate with evidence: whether your customer’s loyalty is being rewarded; whether new prospects are being nurtured as you would expect; whether complaints are being treated seriously and resolved with effective, intelligent solutions.
